Purchase Options Cancellation Policy

Last updated: August 12, 2026

This Purchase Options Cancellation Policy applies only to products that are expressly offered by Owloo as a subscription, pre-order or try-before-you-buy purchase.

The specific price, payment schedule, delivery timing and other important conditions applicable to a purchase option will be displayed before you place your order.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Subscriptions

Where Owloo offers a product as a subscription, you will receive recurring deliveries according to the frequency, duration and price shown to you before purchase.

Depending on the subscription selected:

• you may be charged separately for each scheduled delivery; or

• you may pay some or all subscription charges in advance.

Where recurring payments are used, your payment method may be securely stored and charged according to the subscription terms disclosed at checkout.

If a subscription renews automatically, the applicable renewal terms will be shown before purchase.

Changing or Cancelling a Subscription

Where available, you can manage or cancel your subscription through the link provided in your account or order confirmation emails.

Any minimum commitment period, notice requirement or other cancellation condition will be clearly disclosed before you subscribe.

Cancellation of future subscription deliveries does not automatically cancel or refund orders that have already been processed or fulfilled.

Mandatory statutory cancellation and withdrawal rights remain unaffected.

For questions about a subscription, contact us at info@owloo.eu.

Pre-Orders

A pre-order allows you to order a product before it is available for regular delivery.

The expected availability or estimated shipping period will be displayed on the relevant product page or during the ordering process.

Depending on the pre-order offer, we may:

• collect the full purchase price when you place the order;

• collect a partial deposit and charge the remaining balance later; or

• authorize or securely store a payment method for a future charge where supported by the payment provider.

The applicable payment arrangement will be shown before you complete your pre-order.

Cancelling a Pre-Order Before Shipment

Unless otherwise stated for a particular product, you may contact us at info@owloo.eu to request cancellation of a pre-order that has not yet been shipped.

If the pre-order has not yet entered production, personalization or another stage that makes cancellation legally exempt or practically impossible, we will process the cancellation and any applicable refund.

For products made according to your specifications or clearly personalized for you, cancellation rights may be restricted once production or personalization has begun, where permitted by applicable law.

This does not affect your rights if the product is defective, damaged, incorrectly personalized by Owloo or otherwise not in conformity with the contract.

Changes to the Expected Delivery Date

Pre-order delivery dates are estimates unless we expressly guarantee a specific date.

If we become aware of a significant delay, we will provide updated information where reasonably possible.

Where applicable law gives you the right to cancel because a product cannot be supplied within the agreed or legally required timeframe, that right remains unaffected.

After a Pre-Order Has Been Shipped or Delivered

Once a pre-order has been shipped, it is treated as an ordinary product order for the purposes of returns and statutory withdrawal rights.

Eligible EU consumers generally have a statutory 14-day right of withdrawal for online purchases, beginning from receipt of the goods, subject to applicable exceptions.

Owloo's additional voluntary return rights are described in our Refund & Return Policy.

Try Before You Buy

Where Owloo expressly offers a product on a try-before-you-buy basis, the applicable trial period, payment amount and return deadline will be displayed before purchase.

Your payment method may be authorized before the product is shipped.

You will then have the stated trial period to decide whether to keep the product.

If you decide not to keep it, you must follow the return instructions and send the product back within the specified timeframe.

If the product is not returned within the applicable trial period and return deadline, your payment method may be charged for the amount disclosed when you placed the order.

Products returned under a try-before-you-buy offer must be handled only to the extent reasonably necessary to inspect and evaluate them, unless the specific offer expressly permits further use.

Any statutory consumer rights remain unaffected.

Personalized Products

Some Owloo products are personalized using information supplied by the customer.

Where permitted by applicable law, products made according to your specifications or clearly personalized for you may be excluded from the statutory right of withdrawal based solely on a change of mind.

Please carefully check all names, spelling and personalization information before submitting your order.

Personalized products remain covered by your statutory rights if they are defective, damaged, incorrectly produced by Owloo or otherwise not in conformity with your order.

Refunds

Where a cancellation or return qualifies for a refund, the refund will be processed in accordance with our Refund & Return Policy and applicable consumer law.

Refunds are generally made to the original payment method unless another method is agreed or required by law.

Banking or payment-provider processing times may apply after Owloo has issued the refund.

Statutory Consumer Rights

This Purchase Options Cancellation Policy provides additional information about subscriptions, pre-orders and try-before-you-buy purchases.

It does not exclude or restrict mandatory rights available to consumers under Slovenian, European Union or other applicable consumer law.

Where there is a conflict between this policy and a mandatory statutory consumer right, the mandatory consumer right prevails.

Contact

For questions, changes or cancellation requests relating to a purchase option, contact:

Owloo d.o.o.
Grčna 46
5000 Nova Gorica
Slovenia

Email: info@owloo.eu
Phone: +38631232890

Business registration number: 7446527000
VAT ID: SI52494098