• Terms of service

Terms of service

Terms of Service

Last updated: August 12, 2026

1. Overview

Welcome to Owloo.

These Terms of Service (“Terms”) govern your use of the Owloo website, online store and related products, digital content, information, features and services (collectively, the “Services”).

The Services are operated by:

OWLOO d.o.o.
Grčna 46
5000 Nova Gorica
Slovenia

Email: info@owloo.eu
Phone: +386 31 232 890
Business registration number: 7446527000
VAT ID: SI52494098

Owloo is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

By accessing or using the Services or placing an order, you agree to these Terms together with the policies referenced in them, including our Privacy Policy, Refund & Return Policy and Shipping Policy.

Nothing in these Terms excludes, limits or replaces any mandatory rights available to consumers under applicable law.

2. Eligibility and Customer Information

Our online store and purchasing Services are intended for adults or persons who otherwise have the legal capacity to enter into a binding contract.

If you purchase products for a child, you are responsible for selecting products appropriate for the child's age, abilities and developmental stage and for following all product instructions, warnings and supervision requirements.

When placing an order or creating an account, you agree to provide information that is accurate, current and complete.

You are responsible for checking information submitted with your order, including:

  • delivery details;

  • billing information;

  • email address;

  • telephone number;

  • personalization information;

  • child's name or other text requested for personalized products.

You are responsible for maintaining the confidentiality of any customer account credentials and for activity carried out through your account.

3. Products and Product Information

We make reasonable efforts to describe and display our products accurately.

However, colours and appearance may vary slightly depending on screen settings, photography, lighting and the natural characteristics of materials.

Many Owloo products are made from natural materials such as wood. Natural variations in grain, tone, texture and other characteristics may occur between individual products. Such normal variations are not defects provided that the product remains safe, functional and in conformity with its description.

Product dimensions may be subject to small manufacturing tolerances where this does not materially affect the intended function or safety of the product.

We may improve or modify product designs, packaging or materials from time to time. Any material change relevant to a product ordered by a customer will be handled in accordance with applicable consumer law.

Product availability is not guaranteed. We may discontinue products or limit quantities where reasonably necessary, including to prevent unauthorized commercial resale or misuse.

4. Product Safety and Intended Use

Owloo products must be used only for their intended purpose and in accordance with the age recommendations, instructions and safety information supplied with the product or displayed on the relevant product page.

Where adult supervision is stated or reasonably required for the product or activity, the product must be used under appropriate adult supervision.

Before use, customers should inspect products for visible damage or deterioration.

Do not use a product if it is broken, significantly damaged or has developed a condition that could make continued use unsafe.

Products should not be modified, dismantled or used in a way that is inconsistent with their intended purpose.

These responsibilities do not limit Owloo's obligations regarding product safety or any statutory rights relating to defective or unsafe products.

If you have a safety concern about an Owloo product, stop using the product and contact info@owloo.eu.

5. Developmental and Educational Content

Owloo may provide developmental information, play ideas, parent guides, blog articles, emails and other educational content.

This content is provided for general educational and informational purposes only.

Development varies between children, and age ranges, milestones and play suggestions should not be treated as a diagnosis, medical assessment or developmental test.

Owloo content is not medical advice and is not intended to replace advice, diagnosis or treatment from a qualified healthcare professional.

If you have concerns about your baby's health, vision, hearing, movement, feeding, development or wellbeing, contact an appropriate qualified healthcare professional.

6. Orders

By submitting an order, you are making an offer to purchase the products shown in your order.

Please review your order carefully before submitting it.

We may refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • payment authorization fails;

  • there is a clear and obvious pricing or technical error;

  • we reasonably suspect fraud or unauthorized payment;

  • the order breaches applicable law;

  • delivery to the requested destination is not possible;

  • the quantity ordered reasonably indicates unauthorized commercial resale.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

We will send order information electronically to the email address provided during checkout.

7. Personalized Products

Certain Owloo products may be personalized using information provided by the customer.

You are responsible for checking personalization information before submitting your order.

This includes spelling, capitalization and the accuracy of names or other personalization details.

Once production of a personalized item has started, we may be unable to change or cancel the personalization.

Where permitted by applicable consumer law, products made according to your specifications or clearly personalized for you are excluded from the statutory right of withdrawal based solely on a change of mind.

This does not affect your statutory rights if the personalized product:

  • is defective;

  • is damaged;

  • was personalized incorrectly by Owloo;

  • does not correspond to the personalization information supplied with your order;

  • is otherwise not in conformity with the contract.

Owloo is not responsible for a personalization error that accurately reproduces incorrect information submitted by the customer.

8. Digital Products and Downloads

Owloo may sell or provide digital content including downloadable sensory cards, activity cards, parent guides, printable materials and similar files.

Unless expressly stated otherwise, digital content is licensed to you for personal, private and non-commercial use.

You may download, print and use the content for yourself and your household as reasonably intended.

You may not, without our prior written permission:

  • sell or resell digital Owloo products;

  • redistribute digital files to other persons;

  • upload files to public websites, social networks, groups, file-sharing platforms or databases;

  • reproduce the materials for commercial use;

  • modify Owloo content and sell or distribute it as your own;

  • remove Owloo branding or copyright notices for the purpose of redistribution;

  • use Owloo digital products to create competing products.

Ownership and intellectual property rights in the digital content remain with Owloo or the relevant rights holder.

Where digital content is supplied immediately and applicable law requires it, we may ask you to expressly consent to beginning supply during the statutory withdrawal period and acknowledge that doing so may result in the loss of the right of withdrawal.

Nothing in this section limits your statutory rights where digital content is defective, inaccessible or not as described.

9. Prices, Taxes and Payment

Product prices and available promotions may change from time to time.

The price applicable to your order is the price presented during the checkout process at the time the order is submitted, subject to correction of clear and obvious errors as permitted by law.

The total amount payable, including applicable taxes and delivery charges collected by Owloo, will be shown before you submit your order.

Available payment methods are displayed at checkout and may vary depending on your country, currency and other circumstances.

Payment services may be provided by Shopify Payments and other payment providers made available through our checkout.

You confirm that you are authorized to use the payment method selected for your purchase.

For deliveries outside territories where applicable import charges are collected by Owloo at checkout, local customs duties, import VAT or other charges may be payable by the recipient where applicable. Any such charges will be handled in accordance with the information provided during checkout and applicable law.

10. Promotions and Discount Codes

From time to time we may offer promotions, discount codes or other special offers.

Additional terms may apply to individual promotions.

Unless expressly stated otherwise:

  • promotional codes cannot be exchanged for cash;

  • promotional codes cannot be applied retrospectively to completed orders;

  • only one promotional code may be used per order where the checkout does not permit combinations;

  • promotions may be limited by date, product, country, availability or quantity.

Nothing in a promotion limits mandatory consumer rights.

11. Shipping and Delivery

Available delivery methods, estimated delivery times and shipping charges are displayed during checkout or described in our Shipping Policy.

Delivery times are estimates unless we expressly agree to a specific guaranteed delivery date.

Events outside our reasonable control, including carrier disruption, severe weather, customs delays, strikes and similar events, may affect delivery times.

However, nothing in these Terms removes any rights you have under applicable consumer law where delivery is materially delayed or does not occur.

For consumer orders where Owloo arranges delivery, the risk of loss or damage remains with Owloo until you, or a third person designated by you other than the carrier, physically receive the goods, except where applicable law provides otherwise.

Please contact us promptly if your parcel appears lost, significantly delayed or arrives damaged.

12. Returns, Withdrawal and Refunds

Returns, cancellations and refunds are governed by our Refund & Return Policy and applicable consumer law.

Eligible consumers purchasing online may have a statutory right to withdraw from a distance contract without giving a reason.

Exceptions may apply to certain products, including clearly personalized or custom-made products and certain digital content where the legal requirements for loss of the withdrawal right have been satisfied.

Owloo's additional voluntary return policy does not restrict any mandatory statutory rights.

If there is a conflict between a voluntary Owloo return condition and a mandatory consumer right, the mandatory consumer right prevails.

13. Product Conformity and Statutory Rights

Owloo is responsible for providing products and digital content that conform to the contract as required by applicable consumer law.

Mandatory rights relating to defective, damaged, unsafe or non-conforming goods cannot be excluded by these Terms.

Depending on applicable law and the circumstances, remedies may include repair, replacement, price reduction, refund or termination of the contract.

Any additional commercial warranty that Owloo may offer is separate from and does not replace statutory consumer rights.

14. Intellectual Property

The Owloo website and its content, including where applicable:

  • brand names;

  • trademarks;

  • logos;

  • product designs;

  • illustrations;

  • sensory card designs;

  • downloadable materials;

  • photographs;

  • graphics;

  • videos;

  • text;

  • parent guides;

  • layouts;

  • website design;

  • original written and visual content,

are owned by or licensed to Owloo and are protected by applicable intellectual property laws.

You may access the website and use purchased products and digital content for their intended personal use.

Except where expressly permitted, you may not reproduce, copy, republish, sell, distribute, commercially exploit or create derivative commercial products from Owloo intellectual property without prior written permission.

No provision of these Terms transfers ownership of Owloo intellectual property to you.

15. Reviews and User-Submitted Content

If you voluntarily submit a review, testimonial, photograph or other content for publication, you confirm that you have the rights necessary to provide that content.

You must not submit material that:

  • infringes another person's intellectual property or privacy rights;

  • is unlawful, misleading or defamatory;

  • contains malicious software;

  • impersonates another person;

  • contains information you are not authorized to disclose.

Where you submit content specifically for publication or promotional use, you grant Owloo a non-exclusive, worldwide, royalty-free right to reproduce and display that content for the purpose for which it was submitted, subject to applicable privacy and data-protection law.

Where content includes an identifiable child or another person, additional consent may be required before Owloo uses the content for promotional purposes.

16. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites and services.

Third parties operate under their own terms and privacy policies.

Owloo is not responsible for the content or independent practices of third-party websites that we do not control.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

17. Relationship With Shopify

Owloo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Owloo.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Owloo, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Owloo, to the extent permitted by applicable law.

18. Privacy

Our processing of personal information is described in our Privacy Policy.

Because our store is powered by Shopify, Shopify also processes certain information in connection with your access to and use of the Services.

Please review the relevant privacy information before using the Services.

19. Prohibited Uses

You may not use our website or Services:

  • for unlawful or fraudulent purposes;

  • to infringe Owloo's or another person's intellectual property rights;

  • to distribute viruses or malicious software;

  • to interfere with the security or operation of the Services;

  • to scrape or systematically extract website content for unauthorized commercial use;

  • to collect personal information about others unlawfully;

  • to impersonate another person or business;

  • to submit false or misleading information;

  • to abuse, threaten or harass other persons;

  • to resell or commercially exploit Services or digital content contrary to these Terms.

We may restrict or suspend access to the Services where reasonably necessary to protect the website, customers, Owloo or third parties from fraud, security threats or unlawful activity.

Any such restriction does not remove rights relating to purchases already made.

20. Errors and Availability

Occasionally our website may contain typographical errors, inaccurate information or technical issues relating to descriptions, prices, availability, promotions or delivery information.

We may correct these errors when discovered.

If a clear pricing or availability error affects an order that has already been submitted, we will contact you where appropriate and handle the order in accordance with applicable law.

We will not charge you an increased price without your agreement.

21. Availability of the Website

We aim to keep the Services available and functioning reliably but cannot guarantee uninterrupted availability.

We may temporarily suspend or restrict parts of the website where reasonably necessary for:

  • maintenance;

  • security;

  • technical updates;

  • legal compliance;

  • circumstances outside our reasonable control.

This does not affect statutory rights relating to purchases already made.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits:

  • mandatory consumer rights;

  • liability for defective or unsafe products where it cannot legally be excluded;

  • liability for death or personal injury where exclusion is prohibited by law;

  • liability arising from fraud or intentional misconduct;

  • any other liability that applicable law does not permit us to exclude or limit.

For consumers, Owloo's liability is governed by applicable mandatory consumer and civil law.

To the extent permitted by law, Owloo is not responsible for losses caused solely by events outside our reasonable control or by use of a product contrary to clear safety instructions, warnings or its intended purpose.

Nothing in this section affects your statutory rights.

23. Suspension and Termination

We may suspend or terminate access to an account or certain Services if you materially violate these Terms, engage in fraud or unlawful activity, or create a security risk.

Termination of website access does not affect rights and obligations arising from orders already validly concluded, including payment obligations, warranty rights, returns, refunds or other mandatory consumer rights.

Sections that by their nature are intended to survive termination, including intellectual property provisions, will continue to apply.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Services, technology or legal obligations.

The updated version will be published on our website together with a revised “Last updated” date.

Unless applicable law requires otherwise, changes will apply prospectively.

The Terms applicable to a purchase are generally those in effect when the relevant order was placed.

Where required by law, we will provide appropriate notice of material changes.

25. Governing Law

These Terms and contracts concluded with Owloo are governed by the laws of the Republic of Slovenia.

However, if you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that cannot contractually be excluded.

Any dispute will be handled by the courts having jurisdiction under applicable mandatory law.

Nothing in this section restricts any statutory right a consumer may have to bring proceedings before a court that is competent under applicable consumer-protection and jurisdiction rules.

26. Complaints and Alternative Dispute Resolution

If you have a complaint regarding an order, product or Service, please contact us first at info@owloo.eu so that we can try to resolve the matter directly.

Unless otherwise required by applicable law, OWLOO d.o.o. does not currently recognize any provider of out-of-court consumer dispute resolution (IRPS) as competent to resolve consumer disputes initiated by consumers.

This does not affect your right to pursue any remedy available under applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the maximum extent legally permitted or will be treated as severed where necessary.

The remaining provisions will continue to apply.

28. No Waiver

If we do not immediately exercise a right available to us under these Terms or applicable law, this does not mean that we waive that right.

29. Contact Information

Questions regarding these Terms of Service may be sent to:

OWLOO d.o.o.
Grčna 46
5000 Nova Gorica
Slovenia

Email: info@owloo.eu
Phone: +386 31 232 890

Business registration number: 7446527000
VAT ID: SI52494098